Refund & cancellation policy

Scope

This policy applies to paid consulting engagements such as Onboarding Completion Audits, Completion Funnel Mapping, Measurement Framework Workshops, and Retention Checkpoint Reviews. It does not cover software subscriptions or physical goods, which we do not sell.

Deposits

Most engagements require a deposit of 40% of the quoted fee to reserve dates. The deposit is credited toward the final invoice. Deposits become non-refundable once scheduled kickoff work has begun (including preparatory document review).

Cancellation by the client

If you cancel more than 10 business days before the agreed kickoff date, we refund fees paid minus a THB 2,500 administration charge. Cancellations between 10 and 3 business days before kickoff receive a 50% refund of fees paid. Cancellations with fewer than 3 business days’ notice, or after kickoff materials have been reviewed, are not eligible for a refund of the deposit; unused remaining balances for work not started may be credited toward a future engagement within six months.

Rescheduling

You may reschedule once at no charge with at least 5 business days’ notice. Later reschedules may incur a THB 3,000 fee to cover facilitator time already blocked. Workshop dates depend on room and facilitator availability in Bangkok.

No-shows

If client participants fail to attend a scheduled workshop or delivery session without 24 hours’ notice, that session is treated as delivered for billing purposes. We will offer one courtesy recording summary where remote tooling allows, but no automatic refund.

Work already started

Once we have begun reviewing your analytics exports, event dictionaries, or screen flows, fees for completed stages are non-refundable. Partial refunds for unused later stages are calculated against the statement of work’s stage breakdown.

Purchased materials

Third-party room hire, printed workshop kits, or licensed research tools bought specifically for your engagement are non-refundable once purchased with your written approval.

Refund method & timing

Approved refunds are returned via the original payment method within 14 business days of written approval. Bank charges imposed by your institution are outside our control.

How to request a refund

Email hello@cloudmeshpoint.digital with your organisation name, invoice number, and reason. Include the phone number 022122797 as a callback reference if you prefer a call. We confirm eligibility in writing.

Exceptions

If Cloudmeshpoint cancels an engagement for reasons within our control, you may choose a full refund of amounts paid for undelivered work or a mutually agreed new date. Force majeure events may delay sessions without creating automatic refund rights; we will reschedule in good faith.